SEAFARER'S MOBILITY
Every movement has a person in it.
Arrival and departure assistance, point-to-point transfers and hourly charter, planned around berth changes and launch windows rather than fixed routes, and run by people who know what a crew has already been through before they get in the vehicle.
SERVICE 01
Arrival & Departure Assistance
Seafarers often endure long and exhausting journeys. Our job is to make the first and last hour in Singapore the easiest part of it.
Arrivals
End-to-end support from the moment they land: coordinating pickups, managing luggage and guiding crew through airport or port procedures, whether they arrive by air or by sea.
Dedicated reception
A warm, personalised welcome for every crew member: greeted on arrival, helped with luggage, guided through the airport or port.
Efficient transport coordination
We handle all the logistics. A well-maintained vehicle is ready to move crew to their accommodation or destination promptly.
Streamlined and stress-free
Our staff handle the details so crew can focus on their duties instead of navigating a busy airport or port.
Safety and security first
Certified drivers and support staff working to the highest safety standards, from the arrival hall to the destination.
Departures
Getting a crew home matters as much as getting them aboard. Departure assistance is built so ship management teams and agencies can focus on operations without disruption.
Assisted check-in & pre-departure
Help with airport check-in, baggage drops and documentation where needed, with real-time coordination with agencies at immigration for timely departures.
Reliable transfer to the airport
Punctual, well-coordinated pickups so crew arrive comfortably and on time, with the team on standby around the clock for last-minute flight changes.
SERVICE 02
Point-to-Point Transfers
Moving crew between ports, airports, hotels and designated locations, for a stress-free, professional transfer experience for shipping agencies, ship owners and ship management companies.
01
Efficiency and reliability
Time is the currency of this industry. Transfers are aligned to vessel schedules, flight timings and shore leave arrangements, with close communication with shipping agencies and management teams to minimise downtime.
02
Exceptional service and comfort
A fleet 13-seater vans and minibuses, with drivers well-versed in maritime crew transport.
03
Convenient and stress-free
We handle all the logistics, so nobody on your side is arranging transport at the last minute. Flexible booking and efficient coordination, with ample luggage space in every vehicle.
Alfred Ng
Co-Founder of HLE Marine,
Sales & Operations Partner
WHEN THE ANSWER WOULD OTHERWISE BE NO
A declined job is your problem, not ours. So we don't decline.
The worst thing a transport supplier can do is take a booking, find it inconvenient, and hand it back late. You are then the one scrambling for cover, usually with a vessel waiting and a crew already in the air.
Backup coverage is planned into every regular arrangement we run, so a vehicle or driver becoming unavailable is our problem to solve, not a reason to call you. In the rare case we genuinely cannot cover a job, you hear it immediately and with enough notice to act, and we help you find someone who can. What we will not do is go quiet.
SERVICE 03
Hourly Chartered & Disposal Services
Book a vehicle by the hour and choose your own destinations, without the constraints of a fixed schedule. Designed for days that won't hold still.
Whole-island service
Comprehensive island coverage as part of the disposal service, so the itinerary can go wherever the day requires.
No surprise charges
Fixed disposal rates. Transparent pricing with no hidden fees, so you can hold a logistics budget with confidence.
Flexible
Multiple stops or spontaneous changes to the itinerary. The same driver and vehicle stay with your people throughout.
Customisable charter packages
Short-term charter for urgent crew changes, or a long-term arrangement for regular service. Packages adjust by vehicle type, scheduling and additional services such as onboard amenities, so every booking matches your operational requirements.
Seamless booking
Reserve charter services in a few clicks through HLE OMS, with real-time availability, transparent pricing and instant confirmation, or simply call the hotline and we'll do it for you.
WHEN IT ISN'T STRAIGHTFORWARD
Specialised crew movements.
Not every transfer is a scheduled one. These are the ones that decide whether a partner is worth keeping.
Urgent & last-minute
Immediate transport coordination for unexpected crew rotations, and rapid response for urgent airport transfers and vessel departures.
Shore leave & leisure
Safe, timely transport so crew can make the most of shore leave: shopping districts, recreational areas and leisure spots.
VIP & executive
Chauffeur-driven vehicles for captains and senior personnel. Confidential, secure and personalised.
Medical & special assistance
Dedicated transfers for routine checkups or urgent attention, coordinated with hospitals, clinics and ship management teams.
WHERE WE GO
Key maritime hubs across Singapore.
Our own fleet operates in Singapore. For movements beyond it, we arrange a tailored service or coordinate with partners, and we'll always be clear which is which.
AIRPORTS
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Changi Airport Terminal 1
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Changi Airport Terminal 2
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Changi Airport Terminal 3
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Changi Airport Terminal 4
Meet-and-greet on arrival; check-in and baggage support on departure.
PORTS & PIERS
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Marina South Pier
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Jurong Port
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Pasir Panjang Port
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Brani Port
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Sembawang Shipyard
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Tuas Mega Port
Timings planned around launch windows and gate procedures.
ONSHORE DESTINATIONS
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Hotels & crew accommodation
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Embassies & visa appointments
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Hospitals, clinics & PEME
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Shipyards & ship repair
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Offshore supply bases
Rest and recovery stays, medical visits and yard access.
HLE OMS · ORDER MANAGEMENT SYSTEM
Effortless bookings. Transparent tracking. Data-driven operations.
A purpose-built digital platform that lets you book, manage and monitor crew transfers in one place, whether you're overseeing daily movements or planning a large-scale operation.
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Job posts, searchable by reporting period, passenger, vessel, pickup and drop-off.
01
Booking
Raise single or multiple trips in one place, with the fields your operation actually uses.
02
Passenger management
Full manifests, or a simple crew summary when that's all the movement needs.
03
Job dashboard
Every movement your team has running, in one view, with its current stage.
04
Status tracking
Driver en route, crew picked up, completed. You hear it before anyone asks.
05
Digital logs
Timestamps, driver logbooks and edit history, archived and audit ready.
STATUS TRACKING, IN PRACTICE
Pending. Confirmed. On the way. Finished.
Every booking carries its own state, so a coordinator can scan a week of movements and see instantly which ones still need something from them, without opening a single email.
DATA DASHBOARD
All your numbers in one place.
Total trips
248
Total spent
$18,940
Remaining balance
$4,120
Total carbon
312kg
Avg spend / trip
$76
Avg carbon / trip
1.26kg
Illustrative figures. Your dashboard reads from your own bookings.
MANAGING YOUR CARBON EMISSIONS
Tracked on a per-trip basis.
Every trip carries a calculated emissions figure, so decarbonisation reporting doesn't stop at the vessel. These are calculated figures rather than certified ones, but every number ties back to a job reference you can check.
01
Trip-by-trip tracking
A CO₂e figure attached to every completed movement, visible as it happens.
02
Monthly emission reports
Track your environmental impact with detailed monthly reports you can export.
03
Emission offset provisions
Strategies to reduce, manage and offset your environmental impact.
IN BETA · COMING NEXT
A glimpse of what's next.
BETA
Multilevel digital audit trails
Every action inside the OMS recorded automatically. From order creation to final delivery, each update is time-stamped and traceable, giving full visibility and control across the process.
BETA
Advanced user management
Multiple team members accessing, managing and updating orders in real time across departments, from operations to finance, with customisable roles and permissions.
Further ahead: automated emissions tracking, AI-powered route optimisation and deeper logistics integration. The future of marine crew transport doesn't just arrive. It's engineered.
SECURITY ANG COMPLIANCE
Built for data that isn't yours to lose.
Crew logistics data is confidential. The platform is built around that rather than adding it later.
Cloud data security
Encrypted and stored on secure cloud infrastructure, protected around the clock.
Privacy controls
Tailor access permissions so only authorised people can view or change sensitive records.
Compliance ready
Routine system updates keep your data processes compliant as requirements change.
ONE LOGIN, TWO SCREENS
At the desk, or in the terminal.
The same account works on the web and in the mobile app, so a coordinator can raise a booking from the office and check its status from an arrival hall.
Manage on the move
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Effortless booking management from your pocket
Book or modify requests anywhere, anytime
A streamlined interface that keeps the process simple
Reach our team instantly through the app
THE DETAIL
For the person who has to evaluate it
Everything above, itemised. Useful if you are comparing platforms or writing an internal recommendation.
CAPABILITY
Booking
WHAT IT INCLUDES
Client self-service portal for creating, reviewing and submitting bookings. Custom booking fields tailored to maritime crew movements. Single and multiple trip requests.
Passenger management
Detailed manifest upload for full accountability. Crew data repository storing recurring crew records securely, so repeat bookings take minutes.
Job dashboard
Whole day at a glance with current stage per movement. Repeat and duplicate a previous job rather than starting again.
Status tracking
Multi-level updates covering “Driver En Route”, “Crew Picked Up” and “Completed”. Automated email and WhatsApp notifications to clients and drivers.
Digital logs
Audit trail archive of booking edits, status changes and user activity. Driver logbook integration capturing timestamps, remarks and digital signatures from the field.
Security
Cloud-based encryption at rest and in transit. Customisable access permissions per account. Routine updates for regulatory compliance.
Mobile app
Book or modify from anywhere. Real-time coordination. Direct line to the operations team from inside the app.
Reporting
Total trips, account balance, spend analytics, and carbon emissions per trip and per month, all exportable.
Integrations · in development
OCEANSX vessel arrival, departure and launch-boat weather data. No third-party API or logistics-software integration yet.
INSIDE ONE BOOKING
Everything a crew change needs, on one screen.
Customer and contact, vessel, pickup date and time, starting point, stopovers, destination, named passengers with ranks, and a free-text note, because there is always something the form didn't ask for.
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Named passengers with rank
Stopovers added as the day requires
Pickup and drop-off chosen from real Singapore locations
Customer notes: “please arrange for crew meals”
That last field is the one that matters most. It's where a coordinator tells us something no dropdown would have captured, and it's why the OMS has never replaced the hotline. It feeds it.
In the office or across a desk with a client, the same job list, the same booking form.
BEFORE YOU BOOK
Questions we get asked most.
Ready to simplify your bookings?
Schedule a walkthrough of the Order Management System, or send us a movement and we'll plan it for you.